Shipping
Delivering a Neumann tube mic to you?!
- We ship quickly & reliable almost all items in our assortment within Germany and to Austria. Please ask for other EU countries. Excluded from shipping are only Keyboards, Stands and absorbers.
- The minimum rental period for customers in Germany are 3 days and for shipping customers from Austria 7 days. The minimum order value is 45 € in Germany and 90 € in other EU countries.
- The delivery time will not be charged.
- Shipping is insured by Echoschall. An additional shipping insurance does not have to be taken out for the return.
- For further security during shipping, we include an Apple AirTag with the package. Please don't forget to include it when returning the equipment.
- Our parcel boxes are used several times for both cost and sustainability reasons and therefore generally don't look as good as new. Regardless of the external appearance of the package, our technology is of course packed extremely sturdily and fall-proof.
- Payment is in advance, a deposit must not be lodged. The customer receives the invoice after sending scans of the identity card and other documents which may be the required.
- The Shipment usually takes place on the day before the rental period with DHL Express. We send the customer the shipment number after dropping off the package.
- For returning it suffices to choose the DHL standard delivery – except there is a subsequent reservation for the rental equipment. After delivery of the package the customer will also send us the tracking number.
- Please remove the old label and any stickers completely before franking the return and take a photo of the package before handing it in at the post office!
- Please send the equipment in the same package to the following return address:
Echoschall
Postfiliale 478
10437 Berlin
E-mail address: info(a)echoschall.de (for online franking) - Within Berlin we deliver the required equipment also by courier.
- Please reserve in time!